Carolina Fiber Communications is proud to offer Cambridge Sound Management – Sound Masking Systems

As work environments become smaller and more open in concept, information and overall office noise is harder control. In some environments, such as medical and legal, it is also critical to provide a high degree of privacy.

Many organizations have benefitted from the installation of Sound Masking systems which make the work environment more productive for employees and more comfortable and secure for clients. Sound masking is the addition of an unobtrusive background sound, similar to airflow, to reduce the intelligibility of human speech and reduce distractions. The resulting environment leads to greater productivity and increased privacy and comfort.

The system can either be installed during initial construction of a facility, or at any time in an existing location. The addition of this system into your work environment allows employees to focus on the work at hand without distraction from surrounding noise and will provide your clients more comfort in sharing personal information and data.

Information about the systems we install from Cambridge Sound Management is provided below. Carolina Fiber Communications, Inc. would enjoy the opportunity to work with you to plan a sound masking system for your own facility.  With the new technologies available today, CFC is able to customize a solution to meet the needs of a variety of office environments, for example:

CORPORATE
Corporate offices feature a variety of workspaces that require their own unique solutions for improving worker comfort, productivity, and speech privacy. With smaller workstation footprints, noise levels increase significantly and worker speech privacy decreases. Most worker mistakes and lower individual productivity can be attributed to workplace distractions such as overheard conversations. Sound masking systems improve the acoustic environment, enabling employees to feel more comfortable and less distracted in corporate environments.

LEGAL
Law offices, law enforcement agencies, and courtrooms require a high level of speech privacy to ensure that justice is carried out fairly. Victims and witnesses need to feel comfortable giving statements, while the accused needs to discuss their case with their counsel privately. Ineffective acoustic treatments can lead to incomplete information due to lack of privacy and comfort. If victims, witnesses, and clients feel that their conversations are not private, they may not give complete statements. The rights of the accused can be compromised if conversations are not kept private. Sound masking systems improve the acoustic environment, enabling witnesses, victims and accused to communicate in confidence about critical matters.

MEDICAL
Hospitals not only have a legal obligation to ensure patient privacy but an obligation to help their patients feel more confident of their privacy and comfortable in sharing personal information. Patients feel more comfortable when they can confidentially speak with their provider. Ensuring speech privacy is particularly important in public spaces such as reception areas and open counters common in pharmacies, where privacy is virtually nonexistent. If patients can overhear other people’s discussions, they feel they might also be heard by others. As a result, patients may feel that they cannot fully discuss their issues and questions with other healthcare professionals.

Sleep is an important part of the healing process, but noise from hallways and nurses’ stations often prevents patients from getting the rest they need while in the hospital. Excessive noise and the resulting lack of sleep tops the list of patient complaints. Not only does a noisy hospital environment disturb patient sleep, it weakens their immune system and impacts recuperation. Studies show that patients in rooms with sound masking find that it helps to shorten the time it takes to fall asleep and prevents unwanted noises from disrupting their sleep. Patients have reported they slept better, felt it was quieter, and were more satisfied with staff care. In addition, incidence of patient re-admittance to the hospital was lower.

RETAIL BANKING
Under the Gramm-Leach-Bliley Act (GLBA), financial firms have a responsibility to safeguard their clients’ personal financial information and help prevent pretexting. Pretexting is the practice of getting another individual’s personal information, under false pretenses, to get credit in the victim’s name or steal their assets. Many firms have established effective security measures to protect the data stored on their servers, but overlook the need to safeguard client information fully during its collection and use. Sound masking systems improve the acoustic environment, enabling customers to conduct business with confidence that their information is protected.

The QT Quiet Technology direct field system, by Cambridge Sound Management, provides an optimal acoustic environment. Quiet Technology meets the ASTM E1130-08 standard for Speech Privacy in Open Plan Spaces and thereby ensures a higher level of privacy. This increase in speech privacy can help Financial (GLBA), Healthcare (HIPAA) and Educational (FERPA) organizations meet their legal obligations. QT can also help hospitals raise HCAHPS metrics and increase Medicare funding.

We would like to help you to evaluate how this technology will help your business. Please contact Carolina Fiber Communications, Inc. for more information. Call 888-NCFIBER or email mcampbell@cfc-usa.com.